REPS: Next Generation Performance Improvement

Inside You'll Learn:

  • How tonBALANCE [otherwise] conflicting priorities to make those above you happy while SUSTAINABLY improving morale, customer satisfaction, and the myriad of metrics important to the Regulator (as well as the 'bottom line')

  • The #1 best method for improving Key Performance Indicators (KPIs) while dissolving the perception of conflicting priorities, (e.g., Production vs Prevention), growing a sense of worker ownership, and internalizing accountability for making things better

  • A self-diagnostic for identifying your current Performance Culture and Priority Bias,
    allowing you to see a graphic representation of WHY things are the way they are, and the DIRECTION they're headed if you do nothing different

  • HOW to effectively integrate reporting thresholds with the need to "learn"
    in a manner that places people ahead of numbers (hint: it's NOT by suppressing information OR through a "blame free" culture)